Booking An Appointment

All of the clinics work on an appointment system to minimise waiting times and therefore reduce stress to both our patients and clients

As part of our commitment to ensuring an excellent service, we give you a specific allotted appointment for consultations. All weekday appointments now have a 15 minute slot allocated to them. This allows for both a thorough examination of your pet and discussion with you as owner – if we need longer to go through a complicated case then we will often schedule a follow up appointment.

Please be aware that we will always see emergencies as a priority and should this happen it may delay your appointment.

We believe that this is essential so that informed decisions can be made about your pet’s care. We strongly recommend pet insurance to cover all eventualities.


Please click on the the Branch you want to book an appointment with below.

Special online offer!

We are currently offering NEW CLIENTS to experience a “Meet The Vet” Consultation free of charge. Click below to download you voucher.

This is different from our normal registration health-check which is only available for healthy pets. There is a limit of 1 pet per new client only and please note that only the consultation part is offered free. Any treatments will be charged at their normal rate.

We continue to offer Free Healthy Pet Checks for all new pets joining any of our practices

(Please note if your pet needs treatment then our normal charges will apply)

Opening times

ALL Surgeries are now open 8:30am to 6:30pm Monday to Friday.


We are now running late night surgeries at Chalks Road on Mondays ONLY until 8pm. (Consultations by prior appointment only)


ALL Surgeries are open on Saturdays. SATURDAY opening hours and consulting times are as follows:

Chalks Road          – 8:30am to 4pm Consulting times are 8:30am to 12 noon and 2:00pm to 3:30pm
Chipping Sodbury  – 8:30am to 12noon Consulting time are 8:30am to 11:00am
Downend              – 10:00am to 1:30pm Consulting times are 12noon to 1:00pm
Westbury Park      – 12:30pm to 4:00pm Consulting times are 2:00pm to 3:30pm

Phones will be answered between 8:30am and 4pm on Saturdays by one of the centres that is open at the time of calling.

If your  local surgery is closed or if the surgery is fully booked – you will be offered an appointment at another surgery where this is available.Outside of these hours the phones will carry a message with the emergency out of hours service. Alternatively please refer to the out of hours section on this site.

Please note that Saturdays can be very busy and appointments can get booked up very quickly. If you would like to be seen on a Saturday please book the appointment as early as you can and if your pet is ill on Saturday morning we would advise callling BETWEEN 8:30am and 9:00am so that we can arrange to see you pet. If your home surgery at your “home” practice is not convenient – then we are able to see you at one of our other surgeries.

This particularly applies to Saturdays where consulting times vary. One vet is available all day at our Chalks Road Surgery is now open from 8:30am to 4pm. The other vet travels between the other surgeries and runs appointments as per the times published.

Appointments can be made by phone (or in person at the clinic) during normal opening hours. Weekday appointments are now also available to book online

Please note that although all consultations are by appointment, we will always endeavour to see emergency cases as soon as possible – please call us if you would like to speak with us.

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