Payment & Insurance

Invoices are produced at the time of treatment and are fully itemised for all work, services and goods provided and payment is expected at the time of treatment (with the exception of direct insurance claims which need to be agreed and signed for ahead of the treatment).

We accept payment in a variety of forms:

Cash and Credit/Debit Cards. Please note that we do not accept American Express nor cheques.

Where pets are covered by insurance policies we are happy to help process the necessary paperwork to help clients reclaim their outlay. Currently we do not charge for this facility.

For clients that have a good credit history with us, we do offer a Direct Insurance Claim service for certain Insurance Companies. If you would like us to claim direct from your insurance company, you will need to bring along your full policy details – including your dated policy certificate and details of your excess and any percentage payment details AHEAD of any work being undertaken. You will be required to complete our own in-house agreement and set up a Go-cardless facility with us so that any outstanding monies due can be collected by direct debit 90 days after treatment commences. Whilst unlike many practices, we currently do not charge for the facility of a direct claim, there is a non-refundable nominal cost of £1.00 for setting up the Go-cardless facility. This only needs to be done once for all patients and/or subsequent claims. You will need a working email to facilitate this.

Insurance Set Up

Please note that this is only available with certain insurance companies such as Pet Plan and the expected cost of the claim must be in excess of £400. All claims for less than this will be payable direct to practice at the time of the work being undertaken.

Should your insurance company decline the claim or if any excesses or percentages of the policy remain outstanding after the claim then you will be liable for this payment and any monies due will be collected directly from your account by direct debit 90 days after the commencement of treatment.

Full terms and conditions are available at the surgeries.

Pet Insurance

Did you know 1 in 3 pets may require unexpected veterinary treatment each year?* Whilst advances in veterinary medicine mean we can do more for your pet, treatment costs can soon mount up. We recommend Petplan insurance to all our clients to help cover unexpected vets bills. Click the link if you would like a quote.

You may be surprised to hear that you are more likely to claim on your pet insurance than your car or household policies (Allianz Insurance plc). In fact, in our experience if you are one of the few people who don’t need to claim on your pet insurance you really are very lucky indeed!

It’s important to be aware that not all pet insurance is the same. Some policies limit the amount of time or money that you can claim for. Don’t just shop around on price alone.

At Animal House Vets we recommend Petplan insurance for the following reasons:

  • With Petplan’s Covered for Life guarantee your veterinary fees cover is renewed each year no matter how much you claim.
  • Petplan doesn’t place exclusions at renewal on their Covered for Life policy so on-going conditions such as eczema continue to be covered by the policy.
  • Petplan won’t increase your premium or excess just because you make a claim.
  • Petplan is a pet insurance specialist so they understand the animal market and work closely with vets, charities and breeders.

* Source: Petplan